Petme Protection Plan Terms

1. Introduction and Purpose

Lion Den SL, a company incorporated under the laws of Spain with its registered office at Av. Maisonnave 41, 3ºB, 03003 Alicante, Spain, registered in the Commercial Registry of Spain under number B23836067 ("we," "us," "our," or "Petme") maintains the Petme Protection Plan (the "Fund") as a discretionary goodwill fund for the benefit of eligible Pet Owners who book and pay for pet care services through the Petme platform, including the Petme mobile application and the websites at https://petme.social and https://petme.es (collectively, the "Platform").

The purpose of the Fund is to promote user confidence in, and increase use of, the Petme Platform. Where a Serious Physical Injury to a Pet Owner's pet occurs during a confirmed Booked Service, and where the conditions set out in these Terms are met, Petme may, entirely at its own discretion, consider making a financial contribution toward eligible veterinary costs. The publication of eligibility criteria, covered incidents, and contribution limits in these Terms does not create any obligation on Petme to make a contribution in any individual case. All decisions under the Fund are made by Petme in its absolute discretion.

These Terms govern the Fund and form an integral part of the Pet-Sitting Terms of Service. Defined terms used but not defined in these Terms have the meanings given to them in the Pet-Sitting Terms of Service. By accessing the Platform, Pet Owners acknowledge and accept these Terms.

2. Definitions

In these Terms:

"Booked Service" means a pet care service booked and paid for exclusively through the Platform, as defined in the Pet-Sitting Terms of Service.

"Calendar Year" means the period from 1 January to 31 December of any given year.

"Completed Booking" means a Booked Service that has been carried out in full and for which payment has been processed through the Platform, with no active cancellation or refund request outstanding.

"Eligible Veterinary Expenses" means reasonable and necessary costs charged by a licensed veterinarian for treatment directly related to a Serious Physical Injury sustained during a Booked Service, where the total veterinary bill exceeds the Minimum Eligible Bill and the treatment is provided within thirty (30) days of the date of the Incident. The term excludes any costs falling within Section 6.

"Fund" means the Petme Protection Plan described in these Terms.

"Incident" means an event occurring during a Booked Service that results in a Serious Physical Injury to the Pet Owner's pet, where such injury is the direct and proximate result of the acts or omissions of the Sitter.

"Maximum Contribution" means €20,000, being the ceiling of the amount Petme may, at its sole discretion, contribute in respect of any single Incident. This figure does not represent a guaranteed payment, a minimum payment, or an entitlement of any kind.

"Minimum Eligible Bill" means a total veterinary bill of €300, being the minimum amount that must be incurred before a Request will be considered by Petme.

"Pet Owner" means the individual who books and pays for a Booked Service through the Platform.

"Platform" means the Petme website, mobile application, and any other digital interfaces provided by Petme.

"Prior Insurance" means any insurance policy held by the Pet Owner, the Sitter, or any third party that may provide coverage for some or all of the Eligible Veterinary Expenses, including but not limited to pet insurance, home insurance, renters insurance, and general liability insurance.

"Request" means a request for consideration of a contribution under the Fund, submitted by an eligible Pet Owner in accordance with Section 7.

"Responsible Party" means the Sitter whose acts or omissions are the direct and proximate cause of an Incident.

"Serious Physical Injury" means an acute physical injury sustained by the Pet Owner's pet during a Booked Service that requires emergency veterinary treatment, surgical intervention, or hospitalisation, arising from an identifiable external event during the Booked Service and not caused by or related to any condition excluded under Section 6.

"Sitter" means the individual providing pet care services through the Platform, as defined in the Pet-Sitting Terms of Service.

2.1 Medical Definitions

"Breed-Specific Condition" means any condition that frequently or characteristically occurs in a particular breed of dog, including but not limited to: brachycephalic syndrome (common in Bulldogs, French Bulldogs, Pugs, Boston Terriers, and Pekingese); hip and elbow dysplasia (common in Golden Retrievers, German Shepherds, Labrador Retrievers, and Great Danes); intervertebral disc disease (common in Dachshunds, Beagles, Poodles, Cocker Spaniels, and French Bulldogs); patellar luxation (common in Chihuahuas, Yorkshire Terriers, Pomeranians, Cavalier King Charles Spaniels, and Poodles); gastric dilatation and volvulus, otherwise known as bloat (common in Great Danes, German Shepherds, Standard Poodles, Weimaraners, and Irish Setters); hypothyroidism (common in Bulldogs, Border Collies, and Golden Retrievers); and cherry eye (common in Bulldogs, Cocker Spaniels, Beagles, and Boston Terriers).

"Chronic Condition" means an illness or condition that is persistent or has long-lasting effects and that generally cannot be prevented by vaccines or cured by medication, including but not limited to: allergies; dermatitis and hot spots; recurring ear infections; cancer; diabetes; inflammatory bowel disease; Addison's disease; Cushing's disease; epilepsy; glaucoma; hypothyroidism or hyperthyroidism; lipomas and skin masses; renal disease; and urinary or bladder crystals or blockage.

"Orthopedic Condition" means any disorder of the musculoskeletal system, including but not limited to: arthritis; cruciate ligament tears; degenerative joint disease; elbow and hip dysplasia; intervertebral disc disease; osteochondrosis; osteosarcoma and other orthopedic cancers; and patellar luxation. Where an orthopedic injury occurs on the opposite side of the body from a prior injury of the same type, it is treated as an Orthopedic Condition regardless of the circumstances of the current Incident.

"Pre-Existing Condition" means any injury, disease, or condition, whether previously diagnosed by a veterinarian or not, that affected the pet prior to the commencement of the Booked Service, including but not limited to: respiratory infections; urinary tract and bladder infections; blood disorders; dental and periodontal disease; and gastrointestinal disorders including vomiting, diarrhoea, and colitis.

"Preventable Condition" means any illness or condition that could have been prevented by vaccination or routine veterinary care prior to the Booked Service, including but not limited to: rabies; canine parvovirus; leptospirosis; distemper; adenovirus; parainfluenza; canine influenza; Lyme disease; bordetellosis (kennel cough); heartworm disease; intestinal worms; mange; and staphylococci.

"Undetermined Cause Illness" means any condition for which the cause is undetermined or which amounts to a diagnosis of exclusion, including but not limited to: autoimmune conditions; haemorrhagic gastroenteritis; pancreatitis; colitis; stress-related symptoms; cardiac disease; canine parvovirus infection; distemper; canine influenza; and immune-mediated haemolytic anaemia.

3. Nature of the Fund

The Petme Protection Plan is a discretionary goodwill fund. It is not an insurance policy, it does not constitute an offer to insure, and it does not replace or supplement any insurance coverage the Pet Owner or Sitter may hold or should obtain. Nothing in these Terms, in the Platform, or in any marketing materials creates any obligation on Petme to make a contribution in respect of any Request or Incident. For the avoidance of doubt, the Fund does not constitute a contract of insurance or a regulated insurance product within the meaning of Ley 50/1980, de 8 de octubre, de Contrato de Seguro, or Ley 20/2015, de 14 de julio, de ordenación, supervisión y solvencia de las entidades aseguradoras y reaseguradoras (LOSSEAR). Pet Owners and Sitters are strongly advised to maintain their own insurance coverage, including pet insurance, general liability insurance, and, for Sitters, professional liability insurance. The Fund is not a substitute for insurance.

Petme retains absolute and unrestricted discretion to determine: whether to make a contribution in any given case; the amount of any contribution made; and the conditions, if any, attached to a contribution. A decision by Petme not to make a contribution, or to make a contribution below the Eligible Veterinary Expenses incurred, does not constitute a breach of any duty owed to the Pet Owner.

The eligibility criteria, covered incidents, and contribution limits published in these Terms describe the framework within which Petme exercises its discretion. They do not create contractual rights. Where a Request satisfies every published criterion, this does not give rise to any entitlement to a contribution.

Petme retains the right to decline to make a contribution in any case where, in its judgment, the overall circumstances — including but not limited to the credibility of the information provided, evidence of bad faith, and the conduct of the parties — make a contribution inappropriate, even where the published criteria appear to be satisfied.

Pet Owners and Sitters are strongly advised to maintain their own insurance coverage, including pet insurance, general liability insurance, and, for Sitters, professional liability insurance. The Fund is not a substitute for insurance.

4. Eligibility

Petme will only consider a Request from a Pet Owner who meets all of the following conditions both at the time of the Incident and at the time of submission of the Request:

• The Pet Owner has completed at least one prior Completed Booking through the Platform before the Booked Service during which the Incident occurred.
• The Booked Service during which the Incident occurred was booked and paid for exclusively through the Platform. Services arranged or paid for outside the Platform are not eligible under any circumstances.
• The payment processed through the Platform for the Booked Service exceeded €10 per service date.
• The Pet Owner has notified Petme of the Incident within forty-eight (48) hours of it occurring, in accordance with Section 7.3.
• The total veterinary bill incurred as a result of the Incident exceeds the Minimum Eligible Bill of €300.
• The Pet Owner has first attempted direct resolution with the Sitter in accordance with Section 7.1.
• The Pet Owner has first submitted a claim under any applicable Prior Insurance and provided Petme with evidence of the outcome, in accordance with Section 7.2.
• The pet involved in the Incident is the same pet listed in the confirmed Booked Service booking and holds a microchip in any jurisdiction where microchipping is legally required.
• No more than one Request has been submitted by the Pet Owner during the Calendar Year in which the Incident occurred.
• The Request is submitted in good faith, with complete and accurate information.

Sitters are not eligible to submit Requests under the Fund in respect of injuries to a Pet Owner's pet. Services booked or paid for outside the Platform are not eligible under any circumstances, regardless of whether a Sitter chosen through the Platform provides the service.

5. Incidents Petme May Consider

Subject to the conditions, limitations, and exclusions in these Terms, Petme may consider a Request in respect of Eligible Veterinary Expenses arising from a Serious Physical Injury to the Pet Owner's pet during a Booked Service, where the injury is the direct and proximate result of the acts or omissions of the Sitter.

Examples of the types of incident Petme may consider include:

• injuries inflicted by another animal in the Sitter's care or under the Sitter's control during the Booked Service;
• ingestion of objects, foreign bodies, or toxic substances accessible to the pet as a result of the Sitter's acts or omissions during the Booked Service;
• acute physical trauma sustained during the Booked Service as a direct result of the Sitter's acts or omissions.

These examples are illustrative only. Whether a particular Incident falls within the scope of the Fund is a matter for Petme's sole determination, having regard to the nature of the injury, the circumstances of the Booked Service, and the documentation provided. Listing an incident type above does not guarantee that a Request relating to such an incident will result in a contribution.

Before considering a Request, Petme will, at its discretion, attempt to facilitate direct resolution between the Pet Owner and the Sitter, or otherwise confirm that the Responsible Party is demonstrably unwilling or unable to meet the Eligible Veterinary Expenses. Petme's Fund operates as a last resort, not a first point of recourse.

6. Exclusions

Petme will not consider a Request in respect of any of the following, regardless of whether other eligibility conditions are met.

6.1 Service and Booking Exclusions

• Incidents occurring outside the confirmed start and end dates and times of the Booked Service, including during a meet and greet, a drop-off or pick-up outside the confirmed booking period, or any extension of the service not confirmed and paid through the Platform before the incident occurred.
• Services booked or paid for wholly or partly outside the Platform.
• Incidents involving a pet not listed in the confirmed Booked Service booking.
• Incidents involving a Sitter who has delegated or subcontracted the Booked Service, in whole or in part, to a third party not engaged through the Platform.
• Incidents occurring in a jurisdiction where Petme does not operate at the time of the Incident.

6.2 Medical Exclusions

• Pre-Existing Conditions.
• Breed-Specific Conditions.
• Chronic Conditions.
• Orthopedic Conditions.
• Undetermined Cause Illnesses.
• Preventable Conditions, including any illness or condition that could have been avoided through vaccination or routine care administered prior to the Booked Service.
• Parasitic conditions, including flea, tick, worm, and other parasite infestations, whether first contracted during or prior to the Booked Service, and including recurrences of parasite issues pre-dating the Booked Service.
• Stress-related conditions, anxiety disorders, and self-inflicted injuries, including wounds arising from scratching, chewing, or other self-directed behaviour.
• Injuries resulting from the pet's own aggression toward other animals or persons.
• Injuries to free-roaming cats occurring outside the Sitter's property while the cat is unsupervised and outside the Sitter's care or control.
• Conditions related to pregnancy, mating, or whelping, or any recurrence of a prior illness.
• Routine, preventive, or cosmetic veterinary care of any kind.
• Physiotherapy, hydrotherapy, acupuncture, massage, and other para-veterinary or rehabilitative treatments.
• Veterinary costs incurred more than thirty (30) days after the date of the Incident.
• Veterinary costs where the total bill does not exceed the Minimum Eligible Bill of €300.

6.3 Conduct and Coverage Exclusions

• Injuries caused, contributed to, or materially worsened by the Pet Owner's failure to disclose accurate, complete, or current health, behavioural, or medical information about the pet to the Sitter prior to the commencement of the Booked Service.
• Injuries caused, contributed to, or materially worsened by the Pet Owner's own instructions, actions, or omissions, including the provision of inadequate, unsafe, or unsuitable equipment, facilities, or care instructions.
• Injuries caused by natural disasters, acts of God, or events beyond the reasonable control of the Sitter, including but not limited to earthquakes, floods, wildfires, storms, and failure of public utilities from external causes.
• Eligible Veterinary Expenses already paid or recoverable under any Prior Insurance policy. Where Prior Insurance covers part of the Eligible Veterinary Expenses, Petme will only consider the portion not covered or recovered. Petme reserves the right to offset against any contribution the amount recovered or recoverable under any Prior Insurance.
• Non-economic losses of any kind, including emotional distress, pain and suffering, sentimental value, loss of companionship, and reduction in show value.
• Third-party personal injuries, property damage, loss of income, cancellation costs, travel costs, or any costs other than Eligible Veterinary Expenses.
• Requests submitted in connection with a pet involved in a prior recorded attack on another animal or person requiring medical treatment.
• Requests where the Pet Owner or Sitter has provided fraudulent, false, or materially misleading information in connection with the Request, the Booked Service, or any prior Request.
• Requests submitted after the Pet Owner has commenced formal legal proceedings against Petme in respect of the same Incident.
• Requests exceeding the limit of one Request per Pet Owner per Calendar Year.

7. How to Request Consideration

A Request must follow each step below in the order set out. Failure to complete any step will result in Petme declining to consider the Request.

7.1 Step 1 — Attempt Direct Resolution with the Sitter

Before submitting a Request, the Pet Owner must first contact the Sitter through the Platform's in-app messaging system to notify the Sitter of the Incident and to attempt direct resolution. Petme will only consider a Request where the Sitter is demonstrably unwilling or unable to meet the Eligible Veterinary Expenses in full. The Pet Owner must retain and submit records of all in-app communications with the Sitter regarding the Incident, demonstrating that this step was completed.

7.2 Step 2 — Submit a Claim Under Any Prior Insurance

Where the Pet Owner holds any Prior Insurance that may provide coverage for some or all of the Eligible Veterinary Expenses, the Pet Owner must submit a claim under that policy before submitting a Request to Petme. The Pet Owner must provide Petme with either: (a) evidence of the outcome of the Prior Insurance claim, including any amounts paid; or (b) where the Prior Insurance policy does not respond to the Incident, written confirmation of that denial from the insurer. Where the Pet Owner holds no Prior Insurance, this must be confirmed in the Request submission. Petme may request proof of that confirmation.

7.3 Step 3 — Notify Petme Within 48 Hours

The Pet Owner must notify Petme of the Incident by email to support@petme.social within forty-eight (48) hours of the Incident occurring. Requests relating to Incidents notified after this deadline will not be considered. The notification must include: the Pet Owner's full name; the booking reference number; a brief description of the Incident; and the date, time, and location at which it occurred.

7.4 Step 4 — Submit the Full Request Within 14 Days

The Pet Owner must submit a complete Request, including all documentation required under Section 7.5, within fourteen (14) days of the date of the Incident. Requests submitted after this period will not be considered. A Request submitted without all required documentation is not a complete Request; the fourteen-day period is not extended by reason of incomplete or partial submissions, and Petme is not obliged to request missing documentation.

7.5 Required Documentation

A complete Request must include all of the following:

• Written documentation from a licensed, practising veterinarian, submitted within fourteen (14) days of the date of the Incident, that: (a) states the diagnosis of the injury; (b) confirms, to the veterinarian's professional satisfaction, that the injury did not result from a Pre-Existing Condition, Chronic Condition, Breed-Specific Condition, Orthopedic Condition, Undetermined Cause Illness, Preventable Condition, or other excluded condition; (c) confirms that the injury is consistent with having occurred during the period of the Booked Service; and (d) itemises the veterinary costs incurred for which consideration is sought. Petme may request any additional information it considers reasonable.
• Itemised veterinary invoices and proof of payment in full.
• Timestamped photographs or video evidence of the injury, taken within twenty-four (24) hours of the Incident.
• Records of all in-app communications between the Pet Owner and the Sitter regarding the Incident, as required by Section 7.1.
• Evidence of the Prior Insurance claim outcome, or written confirmation that no Prior Insurance exists or applies, as required by Section 7.2.
• The confirmed booking record showing the Booked Service dates, the Sitter, and the pet or pets listed.

7.6 Review Process

Petme will review each complete Request individually, on its own merits, applying its absolute discretion. Petme may contact the Pet Owner, the Sitter, the treating veterinarian, or any other relevant party to verify the information provided. The review may take up to thirty (30) days from the date on which Petme confirms receipt of a complete Request. Petme will communicate its decision to the Pet Owner by email.

Where Petme decides not to consider a Request further, it will provide the Pet Owner with a written explanation identifying the condition or criterion that was not satisfied. This does not constitute a contractual obligation to pay, and the explanation does not create any basis for a legal claim against Petme.

Petme's review of a Request does not constitute any admission of liability on the part of Petme or any other party.

7.7 Decision and Contribution

Where Petme decides, at its absolute discretion, to make a contribution in respect of a Request, the contribution will not exceed the lesser of: (a) the Eligible Veterinary Expenses incurred, less any amounts paid or recoverable under Prior Insurance or recovered directly from the Sitter; or (b) the Maximum Contribution of €20,000.

Where Petme decides to make a contribution, payment will be made by bank transfer or via the payment method on file with Petme, at Petme's discretion, within fourteen (14) business days of the date on which all conditions for payment are satisfied, including execution of the Settlement Agreement under Section 7.8.

A decision by Petme not to make a contribution, or to make a contribution below the Eligible Veterinary Expenses incurred, does not constitute a breach of any obligation owed by Petme to the Pet Owner. Petme's decision is Petme's final position under the Fund's internal process, subject to the internal review mechanism in Section 11.

7.8 Settlement Agreement

Petme may, at its discretion, condition the making of any contribution on the Pet Owner executing a written settlement and release agreement (the "Settlement Agreement") before payment is made. The Settlement Agreement will include: (a) a full release of all claims the Pet Owner may have against Petme, its affiliates, officers, directors, employees, and agents, arising from or related to the Incident, up to the amount of the contribution made; (b) a release of claims against the Sitter up to the amount of the contribution made, without prejudice to the Pet Owner's right to pursue the Sitter independently for any unrecovered losses; (c) an obligation on the Pet Owner to keep the amount and circumstances of the contribution confidential; and (d) the Pet Owner's agreement to cooperate with Petme in any subrogation proceedings under Section 8. No contribution will be paid until the Settlement Agreement has been executed by the Pet Owner.

The Settlement Agreement does not affect the Pet Owner's right to pursue the Sitter independently for any losses exceeding the contribution made by Petme, nor does it affect the Pet Owner's right to seek judicial relief in respect of Petme's conduct in administering the Fund.

8. Subrogation and Recovery Rights

By accepting a contribution under the Fund, the Pet Owner:

• assigns to Petme, to the extent of the contribution made, all rights of recovery the Pet Owner may have against the Responsible Party or any other third party responsible for causing the Incident;
• agrees to cooperate fully with Petme in any proceedings Petme initiates to recover amounts paid, including by providing documents, information, and statements reasonably requested by Petme;
• agrees not to take any action that would impair or compromise Petme's right of recovery under this section; and
• agrees not to enter into any settlement with the Responsible Party or any third party in connection with the Incident without Petme's prior written consent, where a Request is pending or a contribution has been approved, to the extent such settlement would affect Petme's recovery rights.

Petme and its insurers reserve the right to pursue recovery from the Responsible Party or any third party up to the full amount of any contribution made. The exercise of this right does not affect the Pet Owner's entitlement to pursue any unrecovered losses against the Responsible Party independently of Petme's proceedings.

9. Limitations and Disclaimers

Not insurance. The Fund is not an insurance policy. Nothing in these Terms, in the Platform, or in any materials published by Petme constitutes an offer to insure, a contract of insurance, or a guarantee of payment. Pet Owners and Sitters must maintain their own appropriate insurance.

No guarantee of contribution. Petme makes no representation that any Request will result in a contribution. Meeting the eligibility criteria set out in Section 4 and the covered incident types described in Section 5 does not give rise to any right to a contribution. The Fund's criteria describe the outer limits within which Petme may exercise its discretion, not the conditions under which payment is guaranteed.

Intermediary role. Petme is not a party to the relationship between Pet Owners and Sitters. Petme does not supervise, direct, or control the services provided by Sitters, and is not responsible for any acts, omissions, injuries, losses, or liabilities arising from interactions between Pet Owners and Sitters, except to the extent expressly provided in these Terms.

No warranties regarding Sitters or pets. Petme makes no representations or warranties regarding the quality, safety, or suitability of services provided by Sitters, the accuracy of Sitter profiles, the health or behaviour of any pet, or the completeness of any information disclosed by Pet Owners or Sitters on the Platform.

Limitation of liability. To the fullest extent permitted by applicable mandatory law, and without prejudice to the rights of consumers under Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias (TRLGDCU), and other applicable consumer protection legislation, Petme's total liability to any Pet Owner in connection with the Fund and these Terms shall not exceed the amount of the Platform fees paid by that Pet Owner in respect of the Booked Service to which the Request relates.

Fraud and misrepresentation. Where Petme determines that a Request contains fraudulent, false, or materially misleading information, Petme reserves the right to: (a) immediately terminate the Pet Owner's eligibility under the Fund; (b) suspend or terminate the Pet Owner's account on the Platform; (c) seek recovery of any contribution already paid; and (d) refer the matter to relevant authorities. Submitting a Request containing knowingly false information may constitute a criminal offence under applicable Spanish law, including under Articles 248 et seq. of the Código Penal.

Suspension of Fund eligibility. Petme reserves the right to suspend or terminate a Pet Owner's eligibility under the Fund with immediate effect and without liability where the Pet Owner has violated the Platform's Terms of Service, provided false or misleading information in connection with any Request, or acted in bad faith in connection with the Fund.

Fund availability. The Fund is available to Pet Owners in all jurisdictions where Petme operates. Petme reserves the right to modify the scope of the Fund in any jurisdiction to the extent required by applicable local law, including in the event that a regulatory authority determines that Petme must obtain any licence or other governmental permission to operate the Fund in that jurisdiction.

10. Indemnification

By using the Platform and submitting a Request, Pet Owners agree to indemnify, defend, and hold harmless Petme, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or relating to:

• any inaccurate, incomplete, false, or misleading information provided in connection with a Request or a Booked Service;
• any breach of these Terms or of the Pet-Sitting Terms of Service; and
• any violation of applicable law in connection with a Booked Service or a Request.

11. Internal Review

Where a Pet Owner disagrees with Petme's decision in respect of a Request, the Pet Owner may request an internal review within fourteen (14) days of receiving Petme's written decision. The request must be submitted by email to support@petme.social and must set out clearly: (a) the grounds on which the Pet Owner disputes the decision; and (b) any additional information or documentation the Pet Owner wishes Petme to consider that was not included in the original Request.

Internal reviews are conducted by a member of Petme's team who was not involved in the original decision. Petme will provide a written response within thirty (30) days of receiving a complete internal review request.

The internal review process does not affect the Pet Owner's rights under applicable consumer protection law, including the right to refer a dispute to the EU Online Dispute Resolution platform or to commence judicial proceedings, as described in Section 12. Completion of the internal review process is not a condition precedent to the exercise of any such rights.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with Spanish law.

Before pursuing formal dispute resolution, Pet Owners are encouraged to contact Petme at support@petme.social with a detailed description of the issue. Petme will endeavour to respond within a reasonable time, though informal resolution is not guaranteed.

Where informal resolution is not achieved, Pet Owners may use the internal review process described in Section 11.

In accordance with EU Regulation 524/2013 on online dispute resolution, Pet Owners may also refer disputes to the EU Online Dispute Resolution platform, accessible at https://ec.europa.eu/consumers/odr.

Consumers in Spain may also submit disputes to the Sistema Arbitral de Consumo through the relevant Junta Arbitral de Consumo, in accordance with Real Decreto 231/2008, de 15 de febrero, por el que se regula el Sistema Arbitral de Consumo.

Subject to the mandatory rights of consumers under applicable law, disputes arising from or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of Spain. Nothing in this section limits the right of a consumer habitually resident in a member state of the European Union to bring proceedings in the courts of their member state of habitual residence, in accordance with Regulation (EU) No 1215/2012 (Brussels I Recast) or applicable national law. Nothing in these Terms affects any mandatory consumer protection rights that cannot be excluded or limited under applicable law.

13. Amendments and Termination

Petme reserves the right to modify or terminate the Fund at any time. Material changes to these Terms — including changes to eligibility criteria, the scope of covered incidents, exclusions, the Minimum Eligible Bill, or the Maximum Contribution — will be communicated to users by email or through the Platform with at least thirty (30) days' written notice before taking effect. Non-material changes, such as typographical corrections, clarifications of existing provisions, or updates to contact information, may take effect immediately on publication.

Where Petme terminates the Fund in its entirety, any Request already submitted and confirmed as complete by Petme before the termination date will be reviewed under the Terms in force at the time of submission.

Where Petme is required by a regulatory authority to modify or discontinue the Fund in any jurisdiction, such modification or discontinuation will take effect as required by that authority, and will apply to Incidents occurring after the effective date of the change.

Continued use of the Platform following the effective date of any change to these Terms constitutes acceptance of the revised Terms.

14. General Provisions

Relationship to other terms. These Terms form part of and must be read together with the Pet-Sitting Terms of Service and the Petme Privacy Policy. In the event of any conflict between these Terms and the Pet-Sitting Terms of Service specifically in relation to the Fund, these Terms prevail.

Entire agreement. These Terms constitute the entire agreement between Petme and the Pet Owner with respect to the Fund and supersede all prior representations, communications, and agreements relating to it, whether oral or written.

Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions will continue in full force and effect.

No waiver. Petme's failure to enforce any provision of these Terms on any occasion does not constitute a waiver of that provision or of Petme's right to enforce it on any subsequent occasion.

No third-party beneficiaries. These Terms are for the benefit of eligible Pet Owners only. They do not confer any rights on Sitters, third parties, or any other person or entity. There are no third-party beneficiaries to these Terms.

Language. These Terms are drafted in English, which is the authoritative version. Where Petme provides translations for the convenience of users in other jurisdictions, the English version prevails in the event of any inconsistency between versions.

15. Contact

For questions about the Fund or to submit a Request, contact Petme at support@petme.social.

Lion Den SL
Av. Maisonnave 41, 3ºB
03003 Alicante, Spain
Registered in the Commercial Registry of Spain under number B23836067